Frequently Asked Questions

Everything you need to know about your Haylou experience.

What is the standard shipping time for orders?

Orders are typically processed within 1-2 business days. Depending on your location, standard international shipping takes between 7 to 15 business days to arrive.

Are Haylou earbuds and smartwatches covered by a warranty?

Yes, all Haylou products come with a 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.

What is your return policy for electronic items?

We offer a 30-day return policy. Products must be returned in their original packaging with all accessories included. Please contact our support team to initiate a Return Merchandise Authorization (RMA).

How do I pair my Haylou device with my smartphone?

Download the Haylou Fun app from the App Store or Google Play. Turn on Bluetooth on your phone, open the app, and follow the on-screen instructions to search for and connect your device.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Are Haylou smartwatches compatible with both iOS and Android?

Yes, our smartwatches are designed to be cross-platform compatible. They work with Android 6.0 or higher and iOS 11.0 or higher via the official Haylou companion app.