Returns & Exchanges

At Haylou, we stand behind the quality of our innovative audio and wearable technology. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Place the device in its original packaging including all accessories, manuals, and protective films to ensure it is eligible for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked carrier to send the package to our designated inspection center.

• 4.
  Receive Refund or Exchange

  Once our technicians verify the item's condition, your refund will be processed to your original payment method or your replacement unit will be dispatched within 5-7 business days.